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There's no ignoring it --Consumer-directed healthcare is here to stay. You can see how patients are becoming more involved in their care. And, patient satisfaction is the lynchpin of a successful practice. Small or large, medical practices have to improve their patient satisfaction ratings and incorporate more of a "customer service" orientation.
In this 90-minute audio conference, you'll hear 12 specific strategies on how to incorporate a higher level of customer service into your practice and how to treat the "need to improve" as an ongoing process with your staff members. Remember, the goal is to exceed the expectations of the patient.
This translates into greater patient satisfaction, fewer patient defections and a more efficient and profitable practice.
What you will learn in the 90 minute Audio Conference:
--You'll hear our 12 very specific tips (plus bonus ideas) for increasing patient satisfaction
--Tips cover the Front Desk to the physical space, from collections and billing to personnel issues
--We're concentrating on easy-to-implement strategies and how you can start today. Remember, it is a work in progress!
--Within the "tips" we'll flesh out ideas on a more efficient office, proven to improve your patient care --And our suggestions will be concrete -- examples of ways to incorporate the "tips" into the daily processes
--We'll describe ways to encourage staff to be creative with customer service ideas.
Our Expert Speaker:
Donna Weinstock is President of Office Management Solutions based in the Chicago suburbs. She is a business and health care consultant with more than 30 years in the healthcare industry. Her experience as a licensed Nursing Home Administrator and office manager for neurosurgery and pediatrics has given her the know-how on what makes an efficiently run and organized practice. As an accomplished writer and speaker, Ms. Weinstock specializes in office processes and staff development. Ms. Weinstock is also a member of the executive board of her local chapter of PAHCOM (Professional Association of Health Care Office Management) |
