Tune in to hear Donna Weinstock with a no-nonsense framework for
communication in the medical office that includes the following:
- Smart ways to handle telephone calls
- Communication strategies with patients who are face-to-face in the office
- The pros and cons of emailing
- How body language can say more than your words actually do
- Communication via social networking as you advertise your practice -- the
benefits and risks of this type of communication.
At the end of the
session, you will be able to:
- Describe different types of communication;
- Analyze verbiage that offers calming effect;
- Apply effective communication techniques with patients, staff and between
employees;
- Identify key phrases that will encourage positive communication;
- Discuss the issues with regards to emailing patients;
- Recognize the advantages and disadvantages of using social networking in
your practice;
Meet Our Speaker!
Donna Weinstock - is the
President of Office Management Solution whose approach to running a healthcare
practice involves a unique mixture of improving operations, increasing patient
satisfaction, and encouraging employee retention. Donna consults with healthcare
practices to improve processes, perform workflow analysis, increase profits,
decrease waste and implement electronic health records. She also writes employee
handbooks, job descriptions and procedure manuals.
During her 30 year
career in healthcare, Donna worked in medical practices first as a receptionist
and biller, then a practice manager. This allows her to fully understand the
challenges of a healthcare practice. She is able to identify with all aspects
and therefore help practices improve and implement changes.
As a speaker,
trainer and writer, Donna presents on business management topics including
Hiring and Employee Retention, Communication, Patient Satisfaction, Lean
Healthcare, Professionalism, Preventing Embezzlement, Time Management and
Electronic Health Records.
She has her bachelor’s degree from the
University of Illinois at Chicago and her nursing home administrator’s licensure
from George Washington University.
Moderator: Nancy Collins, Publisher of The Journal of Medical Practice Management®
