Most businesses think of the Americans with Disabilities Act (ADA) in its Title I employment aspects of hiring, discharge, and reasonable accommodation of workers. These issues have certainly received the most publicity, with a series of recent Supreme Court cases. The major emphasis in ADA enforcement is shifting, however, to “access.” The ADA Title III and Sec. 504 of the Federal Rehabilitation Act require “accessibility to public accommodations.” Now, hospitals, physicians’ offices, retail stores, restaurants, car dealerships, banks, law firms, sports arenas, and others are being challenged by customers about lack of accessibility to their goods and services.
