Learn 25 proven techniques to ensure top-notch customer service in your medical practice in this fast-paced, high-energy audio conference. Perfect for physicians and managers striving to improve service throughout the practice, as well as those staff who are empowered to deliver it. Attend this educational program to learn proven techniques to delight your patients – and ensure they keep coming back!
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AC1305
Customer Service that Rocks!
US $237.00
Learn methods to improve customer service at your medical practice
Discover strategies to enhance service over the phone and face-to-face
Identify opportunities to improve the quality of your patients' wait and the timeliness of your telephone response time
As a member of the front office team, you work at a time when patients have become much more demanding. Just as more patients are making more demands on your time, so are payers, regulators and – seemingly – everyone else with whom you and your practice come in contact.
How do you juggle these many responsibilities and provide friendly, personal service when you may be feeling flustered or rushed? It’s not easy but as practice management expert Elizabeth Woodcock explains, it comes down to having the right tools and strategies, knowing how to use them, and – most of all – having the right attitude. In this presentation, Elizabeth shows you the many practical tools and techniques that improve customer service.
Bonus! You’ll also learn how to recognize and manage the ‘moments of truth’ – those small-but-meaningful interactions that leave a lasting impression on patients and help build patient loyalty.
Customer service is the human touch that makes your medical practice your patients’ first choice for their care. The key to building this patient loyalty is excellent customer service. And the people who can do the most to provide that service are in the front office… people like you who provide customer service that rocks!
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Program Materials: Hand-outs are included in the CD.
Meet Our Expert Speaker:
Atlanta-based Elizabeth Woodcock, MBA, FACMPE, CPC, is a professional speaker, trainer and author specializing in medical practice management. Elizabeth has focused on medical practice operations and revenue cycle management for nearly 20 years. Combining innovation and analysis to teach practice operations, she has delivered presentations at regional and national conferences to more than 150,000 physicians and managers. In addition to her popular email newsletters, she has authored seven best-selling practice management books, and published dozens of articles in national healthcare management journals. Elizabeth is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a Bachelor of Arts degree from Duke University, Elizabeth completed a Master of Business Administration in healthcare management from The Wharton School of Business of the University of Pennsylvania.
Moderator: Nancy Collins, Publisher of The Journal of Medical Practice Management®
