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Difficult people, whether employees, your boss or your patients, can take a toll on a medical practice. Have you ever come across a really difficult personality? Of course you have.
Do you realize, however, that your response to a difficult person can have an impact on the outcome of the situation? By using appropriate words and gestures you can diffuse the situation. If you want to minimize the stress of working with difficult personalities, this 90-minute audio conference is for you. We will give you smart and no-nonsense strategies that work to diffuse difficult situations.
Join us to hear Donna Weinstock:
-How to handle difficult patients: Do’s and Don’ts
-How to deal with that particularly difficult employee…
-What if the difficult person is your boss? Hints on this special situation
-Learn what subtle clues you are sending with your words and your gestures, and learn to have them work in your favor.
-Profiles of different “types” of people so you can adjust your responses to them.
-Pointers on terminating a relationship.
-And…when and how to ask for help.
Meet Our Expert Speaker:
Donna Weinstock is President of Office Management Solution based in the Chicago suburbs. She is a business and health care consultant with more than 30 years in the healthcare industry. Her experience as a licensed Nursing Home Administrator and office manager for neurosurgery and pediatrics has given her the know-how on what makes an efficiently run and organized practice. As an accomplished writer and speaker, Ms. Weinstock specializes in office processes and staff development. Ms. Weinstock is also a member of the executive board of her local chapter of PAHCOM (Professional Association of Health Care Office Management) |
