Role-based training is required to empower staff to carry out specific HIPAA privacy procedures. Each procedure offers options for training content, and the use of training tools with actual script is recommended as one method to clearly define expectations of staff when applying the procedures.
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Sep_Oct_03_67-70
Preparing the Front Office Staff to Carry Out HIPAA Privacy Procedures by Jan Welker, Ph.D. and Joan M. Podleski
