Like poor communication, poor office management can create ill-will among patients and can actually contribute to negligence itself. It is imperative that every office have a system for tracking test results and referrals to ensure that patients do not ?fall though the cracks?. There are several types of effective tracking systems. But, the key to a good follow-up system is to use the system.
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Sep_Oct_01_90-92
The Importance of Follow-Up: Why Is It My Responsibility? by Veronica McGrath, M.S.
