Are Your Patients Patiently Waiting? What to Do About Patient Wait Times by Rhonda Blender, M.S.N. and Cyndi Maxey, M.A.
In this article, the authors review the reality of wait times in medical practices today, sources of patient dissatisfaction with wait times, the treatment patients want while waiting, and a checklist of steps to reduce wait times.
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Are Your Patients Patiently Waiting? What to Do About Patient Wait Times
