This article discusses methods of mapping and standardizing processes in physician offices and ambulatory settings. It reviews the phenomenon of process shift: how a process, once established, changes over time and loses its effectiveness. The article presents the importance of this shift and how it leads to poor performance, along with methods to prevent it from occurring.
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May_Jun_04_287-291
Process Drift: Preventing the Adulteration of Management Methods in Clinical Practices by Leighton B. Smith, M.D.
