Today?s physician faces a host of daunting challenges. His patients have become concerned consumers who demand a high level of efficient customer service. At the same time, the business demands of medical practice require an unprecedented attention to financial details. Plus, his staff management duties necessitate a delicate mixture of delegation, motivation, and supervision.
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May_Jun_01_294-296
Re-Tooling Your Practice: Analyze and Fix Your Practice's Problem Areas by Leighton B. Smith, M.D. and Debra C. Cascardo, M.A., M.P.A.