NOTEWORTHY FEATURES:

• Practical, proven time management strategies drawn from successful large, small, and major academic faculty practices nationwide
• A win-win focus on quickly defusing conflicts, clearing hurdles and building confidence to create lasting rewards for physicians, practice managers, staff, and patients
• Ready-to-use tools, including checklists, grids, comparison charts, efficiency-boosting office floor plans, suggestions for patient pre-visit forms and more
• Real-world examples of where — and why — time management problems arise in medical practices (including a tactic commonly used to curtail staff’s personal use of phones and the Internet that can actually cost a practice $20,000 in lost productivity)
• “Take Time” tips that follow up each chapter with specific action items

Selected Table of Contents

Chapter 1: Are You Being Sabotaged
How to “audit” your practice — and habits — to lower stress and raise performance.

Chapter 2: Can We Talk?
How to use good communications to get more done … more easily!

Chapter 3: Those Maddening Phones
How to give systems and people more control over calls, call-backs, and “virtual patients.”

Chapter 4: The Sensible Schedule
How to stay on time, manage workload, and minimize the impact of missed appointments.

Chapter 5: Get It Right!
How to improve quality, eliminate steps, and position your practice for Pay 4 Performance.

Chapter 6: Make The Most Of Staff
How to empower staff, defuse conflicts, fast-track learning and create a can-do culture.

Chapter 7: Virtually Yours
How to use Internet and mobile technologies to streamline everything from patient exams to communicating inside the practice.

Chapter 8: Your Partner - The Patient
How to use practice tools, people skills and technology to turn patients into true partners.

Chapter 9: Mine The Business
How to build a better practice by using business intelligence, benchmarks, and dashboards to improve focus and decision-making.

Chapter 10: Get Back Your Life
How to balance demands and set healthy boundaries that keep you from becoming stressed, exhausted, and a workaholic

Chapter 11: From This Day Forward
How to use new-found control at work as a springboard for greater personal freedom to pursue passions and make a difference.

ABOUT THE AUTHOR:

Judy Capko is a nationally recognized healthcare consultant, speaker and author of the popular book Secrets of the Best-Run Practices (Greenbranch Publishing, 2006) whose innovative, energetic approach to organizational management and strategic planning has helped hundreds of medical practices maximize resources, build patient-centered strategies, and motivate — and value — staff’s contribution.