Respectful engagement is about real behaviors that make a difference in what we refer to as the triple bottom-line: patient safety, productivity, and financial performance. We present a systems approach, based on our national study, addressing the countervailing forces reducing respect and the proactive measures to achieve human and financial strength. This corroborates the 2009 Joint Commission Accreditation Standards for Hospitals, in which hospitals must develop a code of conduct defining acceptable and disruptive behaviors, along with a process for managing uncivil, inappropriate ones. The audio conference will focus on the strategies of the Toxic Organization Change System (TOCS) and building communities of respectful engagement. Learning objectives include:
1. Organizational strategies:
- A performance management system that identifies respect in your appraisal process, 360 feedback, recruiting, and leadership development
- A 60-40 (task-values) split for best performance
- Skip-level review to deter gkiss up / kick downh folks
2. Team strategies:
- Translation of organizationfs values into team norms
- Systemic feedback to toxic protectors and toxic buffers
- Using and teaching the 4-step apology
3. Individual strategies:
- T.O.T.A.L. model for giving feedback
- 4-step model from feedback to suspension
Meet Our Expert Speakers:Mitchell Kusy, Ph.D. a Fulbright Scholar in International Organization Development and
Professor at Antioch Universityfs Ph.D. Program in Leadership & Change, was head of leadership development for American Express and director of organization development at HealthPartners. Author of several business books, he consults in strategic planning, organization development, and the design of organizations of respectful engagement. He received the 1998 Minnesota Organization Development Practitioner of the Year Award. Dr. Kusy is a principal in Real Organization Impact, International (ROI).
Elizabeth Holloway, Ph.D. a Fellow of the American Psychological Association and Diplomat in
Professional Psychology is a professor at Antioch Universityfs Ph.D. Program in Leadership & Change. She was a Leadership Fellow at the University of Wisconsin]Madison and consults with leaders worldwide on systems approaches to supervision, mentoring, coaching, toxicity, and building communities of respectful engagement. She has published extensively in research and training of supervision in professional practice.
Moderator: Nancy Collins, Publisher of The Journal of Medical Practice Management®
