Can the Doctor Still See Me? What Happens When Patients Arrive Late? by John Fontanesi, Ph.D., Michelle De Guire, M.S.W. M.P.H., Kathy Holcomb, M.A., David Kopald, B.S., and Mark H. Sawyer, M.D.
This article examines the impact of unscheduled and late patient arrivals on operational, clinical and administrative outcomes that affect quality of care of children potentially eligible for immunizations. An unexpected finding was the generally better and faster levels of service for late arrivals.
